FAQs

When you connect the KNQZE AI-Powered Bike to the AI Gym App, the resistance will be intelligently adjusted according to the course. For all courses, the resistance is automatic, so manual adjustment is unnecessary. When you exit the AI Gym App and are not riding the courses, you can easily adjust the resistance by turning the multi-function knob.

Please store the bike in a shaded and rain-proof area to prevent any surface damage. Be sure to regularly check, then tighten the screws and other parts of the bike that need to be fastened. Also, regularly check whether the seat cushion is loose, then tighten the fixing nuts. Continue to regulary check whether the crank and pedals are loose and tighten them as well, to ensure safety. Regularly clean the exercise bike.

Please try to rotate the feet under the foot tube to ensure the four feet are kept level on the ground.

Heart rate data requires a connection to a heart rate monitoring device. This function is currently unavailable.

Currently, the Android version of the PAD can be displayed in full screen, but the screen may be stretched due to different screen ratios. The Apple version of the iPad will only display as the screen size of the iPhone on the screen; we will continue to optimize this display ratio.

Please confirm that the power cord is connected to the adapater and that the socket is powered. Be sure that the power switch on the bottom is switched to the "-" status. If it is the first time using your machine, please confirm that the instrument tube connection line is installed. If not, please try to reinstall it.

Leave the jump rope idle for 3mins and it will automatically enter the standby mode and then shut down 20 seconds later.

a. Turn on the jump rope.
b. Activate your phone's Bluetooth and keep your phone within 1 meter from the jump rope. (No match code required)
c. Open the Renpho Health App and click "Pair".
d. Once paired successfully, the data will be automatically synchronized.
Note: If bound before, you can just repeat the step. a & b to sync the data to the Renpho Health App.

If the jump rope is connected to the app via Bluetooth, you can manually turn OFF or ON the beep voice on the "Settings Page" of the Renpho Health App.

a. To avoid damage, please do not use the rope on rough or sandy ground like concrete floors, or cobblestone roads.
b. Avoid "fancy skipping" or "cross skipping" in case of getting tangled or counting errors.

a. The batteries are removed or the battery cover is loose. Once the jump rope is not powered by the batteries, the data will be cleared. Please sync the data to the app before removing the batteries.
b. Failed to save data. To avoid data loss, press and hold the Mode Button for 3s to save data when the Free Jump mode ends.
c. Memory exceeded. Each jump rope supports storing 90-100 data. Once exceeded, it will automatically cover the first data one after another.

First, check the battery and make sure that the two positive poles are facing inside. Then, check the battery cover. The battery cover with a spring should be installed on the handle with a display.

Connect via Renpho Health app, not via phone Bluetooth settings.

The APP only counts the actual skipping time. If you stop to rest during the set time, the rest time will not be counted.

The handle without the battery has a counterweight to offset the battery weight ofthe other handle, so their weight is the same.

The skipping data will be synced to the Renpho Health app regardless of whether it is opened during exercise or after exercise. Please make sure that both the jump rope and the Bluetooth on your phone are turned on to synchronize the data. (For iOS, you only need to turn on the Bluetooth. For Android, you need to turn on both the Bluetooth and the GPS.)